Cancellation & Refund Policy

You may cancel your order within 24 hours of placing it, provided the item has not been shipped. To cancel, contact us at phonetechwasim@gmail.com or call +91 91997 26444.

If the order has already been dispatched, cancellation is not possible. In such cases, you may initiate a return after receiving the device under our 7-day replacement policy.

Every device purchased from PhoneTech is eligible for a 7-day replacement guarantee from the date of delivery. This applies if:

• The device has a technical defect not mentioned in the product description.
• The physical condition does not match the stated grade (e.g., scratches, dents not disclosed).
• The device fails to power on or has critical software issues out of the box.

Note: Change of mind or preference for a different color/model is not covered under replacement. The device must be in its original condition with all accessories, packaging, and invoice.

Refunds are processed only when a replacement is not feasible (e.g., the exact model is out of stock). The refund amount will be credited to your original payment method within 5-7 business daysafter we receive and inspect the returned device.

• Physical damage caused after delivery (drops, cracks, water damage).
• Issues arising from unauthorized repairs or modifications.
• Normal battery degradation or wear and tear.
• Missing accessories or packaging at the time of return.
• Devices with removed or tampered IMEI/serial number stickers.

1. Email phonetechwasim@gmail.com with your order number and reason for return.
2. Our team will verify eligibility and schedule a reverse pickup within 2 business days.
3. Pack the device securely in its original box with all accessories.
4. Hand over the package to the courier at the scheduled time.
5. Once inspected, we will process your replacement or refund within 48 hours.